Policies

 

I ship via USPS First Class for all domestic.

 


Shipping & Handling Charges are as follows:

$8 flat fee for domestic, all states within the USA. This price may vary.

 

$16 - $25 for International orders depending on where you are located

The processing time for orders is 7-21 business days. Please note that this is not ALWAYS the case. I like to give a reasonable time frame so that my customers do not panic. After the processing time, delivery within the United States is 2-3 days, and 7-10 business days internationally. Please keep in mind that during the holidays, this time may vary.

I am not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fee’s, customs or back end charges once the package has exited the United States.


PAYMENT INFORMATION

I accept MasterCard, Visa and American Express, Apple Pay,etc. Paypal purchases are NOT being allowed right now.

 

Refunds and Exchanges:

Refunds WILL NOT be in place because customer was not aware of shipping times. 

Refunds will only be processed if customer has not received order within a 2 month period.

If you have ordered clothing that turned out to be too small or too big you can exchange the item(s) 7 days within receiving them. You MUST pay for shipping to return the item(s) and to receive the new size. The exchange shipping rate is $5 flat fee and must be sent VIA paypal. 

" Returned to Sender" Packages

If you are given this message while checking your tracking number please understand that there was an error in finding your address and the package is being returned to the sender, me. In this situation, once I retrieve the package, customer will be refunded minus the shipping fee, as I did do my part on shipping. 

If you see this message before it is delivered back to me, your can contact USPS and intercept the package, although they will charge you a fee.

 

Cancel an order

Orders can be cancelled free of charge within 24 hours of purchasing. Please email contact.pinkislandaccessories@gmail.com and label your subject as "Cancel Order". Any orders after this time will be charged a $10 stocking fee, meaning $10 will be taken out of your refund.